Worldwide Free Shipping
We are pleased to offer 100% FREE Standard Shipping on all orders across our store with no minimum purchase required!
Order Processing Time
·All orders are carefully inspected, processed, and packed within 2 to 4 business days (excluding weekends and holidays) after your order confirmation.
·Once your package has been dispatched, you will receive an email confirmation with a tracking number.
·Note: Order processing times may be slightly extended during peak shopping seasons, holidays, or promotional events.
Estimated Delivery Times
To ensure high quality standards and direct-from-factory value, all IronShark products are dispatched directly from our primary fulfillment centers in China.
Because our equipment undergoes international transit, customs clearance, and local postal handoffs, please refer to the estimated delivery timeframes below:
|
Destination Region |
Shipping Method |
Estimated Delivery Time |
Shipping Cost |
|
United States |
Standard Express Direct |
8 – 15 Business Days |
FREE |
|
Canada / UK / Australia |
Standard Express Direct |
10 – 18 Business Days |
FREE |
|
Europe (EU Countries) |
Standard Express Direct |
10 – 18 Business Days |
FREE |
|
Rest of the World |
International Direct |
12 – 25 Business Days |
FREE |
Please note: Delivery times are estimated business days and start from the dispatch date, not the order placement date. Factors such as customs inspection, local postal delays, or extreme weather may occasionally affect delivery times.
How Do I Check the Status of My Order?
Once your order ships, you will receive an email notification containing your tracking number and a link to monitor your shipment.
·Please allow 3 to 5 business days for tracking information to update on the carrier's international logistics system.
·If you haven’t received your package within 25 business days of receiving your shipping confirmation email, please contact us at [nino.wang@perfelt.com] with your order number, and our team will immediately investigate and assist you.
Customs, Duties & Import Taxes
·International Shipments: International packages may occasionally be subject to customs inspection, import duties, or local taxes (VAT) upon arrival in the destination country according to local regulations.
·Customer Responsibility: Unless otherwise specified during special checkout promotions, any customs duties or local clearance fees imposed by the destination country's government are the responsibility of the customer.
PO Boxes & Large/Heavy Equipment Notice
Due to size and weight limits on certain strength equipment (e.g., heavy benches or bars), courier services may not be able to deliver to PO Boxes, APO, or FPO addresses. If an address is ineligible, our support team will contact you prior to dispatch to arrange a suitable physical delivery address.
Incorrect Shipping Address & Failed Delivery
·Please ensure your shipping details are complete and accurate before completing checkout. We cannot be held responsible for packages sent to incorrectly provided addresses.
·If a package is returned to our facility due to an incomplete/incorrect address provided by the customer or uncollected delivery attempts, a reshipment fee may apply.
Lost or Damaged Packages
·Damaged in Transit: If your package arrives damaged, please take clear photos/videos of the package and items immediately, and contact us at [nino.wang@perfelt.com] within 48 hours of delivery.
·Tracking Shows "Delivered" but Not Received: Please check around your residence or with neighbors first. If the package cannot be located, contact us and we will assist in filing a trace with the carrier.
Contact Us
Have questions about your order or shipping status? Reach out to our customer care team:
📧 Email: [nino.wang@perfelt.com]
💬 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)